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Cloverhound Cloud Support

We're committed to providing excellent support for our customers. Whether you have questions about our platform or need help resolving an issue, our team is here to assist you.

Self-Service Resources​

Before reaching out to our support team, you might find the answer you're looking for in our comprehensive documentation:

These resources provide detailed information about integration steps, best practices, and common configurations.

Contacting Support​

If you need additional assistance, we offer two convenient ways to reach our support team:

Support Portal​

Visit support.cloverhound.com and select "Cloverhound Cloud" as your product.

Email Support​

Send your support request to cloud-support@cloverhound.com

Help Us Help You Faster​

To ensure the quickest possible resolution, please include the following information in your support request:

Essential Details​

  1. Impacted Module

    • Which part of the platform is affected?
    • What functionality are you trying to use?

  2. Browser Information

    • Which browser are you using? (Chrome, Firefox, Edge, etc.)
    • What version of the browser?

  3. Issue Details

    • Clear steps to reproduce the issue
    • What you expected to happen
    • What actually happened

  4. User Information

    • Your email address
    • Email of any other impacted users

  5. Impact Assessment

    • Single user affected
    • Multiple users affected
    • Department-wide impact (specify percentage)
    • Organization-wide impact

  6. Integration Status

    • Is the data visible in Webex but not in Cloverhound Cloud?
    • Are you seeing any error messages?
    • When did the issue start?

Our Commitment​

We understand that issues can impact your operations, and we're dedicated to resolving them as quickly as possible. Providing these details helps us:

  • Start investigating immediately with the right context
  • Identify similar patterns or known solutions faster
  • Engage the appropriate technical teams from the start
  • Provide more accurate initial responses

Remember, no detail is too small - the more information you can provide, the better equipped we are to help you quickly and effectively.

Support Hours​

Our support team is available:

  • Monday through Friday
  • 8:00 AM to 8:00 PM Eastern Time (EST)
  • Excluding major US holidays

For issues reported outside of these hours, our team will review them at the start of the next business day.

We prioritize issues based on severity and impact, ensuring critical problems receive immediate attention.