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intro-to-holidays

Introduction to Holiday List​

The Holiday List component is an essential tool within the Operations module, designed to efficiently and effectively manage the holidays associated with each site. This system enables customization and administration of holidays, ensuring each site has an appropriate and locally adapted plan.

What is a Holiday List?​

A Holiday List is a collection of holidays specific to a site. These lists are fundamental to maintaining operational flexibility and optimizing resource planning, as they allow anticipation of inactivity periods or schedule adjustments due to holidays.

Benefits of Holiday Lists​

  • Flexibility for sites: Facilitate schedule planning and holiday management for each site, enabling organizations to adjust their operations to local needs.
  • Optimization of local resources: Help coordinate agent and service availability, ensuring site-specific holidays are considered when planning shifts and activities.
  • Long-term planning: Provide a structured way to plan holidays for upcoming years, avoiding operational conflicts and ensuring efficient management.

Key Components of a Holiday List​

  • Name: The primary identifier for each holiday list. This field should be clear and representative, allowing differentiation between multiple lists created for different sites or purposes.

Additional Features​

  • Search Functionality: Holiday Lists include a search bar that allows users to quickly locate specific lists by name.
  • CRUD Operations: Users can create, edit, and delete Holiday Lists as needed, providing full control over their configuration.

Within a Holiday List, individual holidays, known as Holidays, are managed. Each Holiday represents a specific day considered a holiday for the associated site, allowing operations and schedules to be adjusted accordingly.

What is a Holiday?​

A Holiday is an entry within a Holiday List that defines a specific holiday. This component is key to ensuring site resources and operations are aligned with important dates.

Key Components of a Holiday​

  • Name: Acts as the primary identifier of the holiday. It should be clear and descriptive, such as "Christmas" or "Independence Day."
  • Date: Specifies the exact day of the holiday in month/day format (e.g., 12/25 for December 25th).

Benefits of Holidays​

  • Precise planning: Enable schedules and shifts to be adjusted according to the specific needs of each holiday.
  • Customized management: Facilitate the configuration of unique holidays for each site, ensuring local operations are considered.

Additional Features​

  • CRUD Operations: Users can create, edit, and delete individual Holidays within a Holiday List, ensuring flexibility and ease of management.

With a Holiday List and the holidays defined within it, sites can maintain efficient operations tailored to local needs. In the next section, we will explore how to create and manage holidays within a Holiday List.