Introduction

The entities feature is your gateway to organizing and structuring your organization within Cloverhound Cloud. By defining entities that represent branches, stores, or any other unit, you gain the ability to customize and manage your contact center operations with precision and flexibility.

In this section, you will learn about:

1. Creating a new entity to represent different parts of your organization.
2. Searching for entities by name to quickly locate specific entries.
3. Managing entity details, including editing, updating, and removing entities.

The entities feature empowers you to:

• Create a New Entity: Add entities that align with your organizational structure, such as branches, stores, or departments.
• Search for Entities: Use the search functionality to find entities efficiently by name.
• Edit Entity Information: Keep entity details up-to-date to ensure accurate representation.
• Delete Entities: Remove inactive or irrelevant entities from your system.
• Customize Naming Conventions: Use naming schemes that reflect your business language for clarity and consistency.

Whether you're managing small teams, regional offices, or global branches, the entities feature streamlines your operations and keeps your organizational structure organized.

Let's dive into how Cloverhound Cloud simplifies entity management to help you maintain efficient and standardized operations.