Introduction to Widgets

Webex Contact Center Desktop can be customized through extensions called widgets. A widget is an HTML element that provides specific functionality within the Webex Contact Center Desktop interface.

Widget Types

Webex Contact Center Desktop supports several types of custom widgets based on their location in the desktop layout:

1. Header widgets
2. Navigation (custom page) widgets
3. Persistent widgets
4. Headless widgets

Header Widgets

Header widgets play a crucial role in enhancing the user interface of Webex Contact Center. They display important information and provide quick access to key functions directly from the top of the agent's desktop.

Cloverhound Cloud provides a header widget that enables agents to:

1. Review preview campaign record details
2. Call preview campaign records
3. Schedule callbacks

In this section, you will learn about:

1. Configuring the Cloverhound Cloud widget in Desktop Layout
2. Using the Cloverhound Cloud widget for preview campaigns
3. Managing scheduled callbacks using the widget

Let's explore how the Cloverhound Cloud widget can enhance your organization's proactive communication capabilities.