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Introduction to Trunk Groups

Trunk Groups are a key feature within the Campaigns Module in Cloverhound Cloud. This functionality allows business users to efficiently organize and manage multiple trunks by grouping them under a single logical entity, simplifying their maintenance, configuration, and monitoring.

Key Benefits​

  • Logical and organized grouping of trunks
  • Centralized management of associated trunks
  • Easy bulk editing or deletion

Components of Trunk Groups​

Trunk Groups consist of the following essential elements:

  1. Name: A unique and representative identifier for the group.
  2. Description: An optional field to describe the group's purpose or characteristics.
  3. Trunks: The number of trunks associated with the group.
  4. Created and Last Modified Dates: Automatically recorded to track the group's history.

How Trunk Groups Work​

  1. The user creates a new group by assigning it a name and optionally a description.
  2. One or more existing trunks are associated with the group.
  3. From the list view, users can edit, delete, or check the number of associated trunks.
  4. All changes are timestamped to ensure traceability.

Best Practices​

  • Use descriptive and consistent naming to facilitate identification
  • Keep internal documentation of each group's function
  • Periodically review associated trunks to ensure they continue to serve their intended purpose

In the following sections, we’ll dive deeper into each available functionality within Trunk Group management, including practical examples and step-by-step guides for effective implementation.