Timezones for Campaign Records

Timezones for Campaign Records

When managing campaign records, the system follows a set of priorities to determine the correct time zone for future calls if a timezone is not explicitly defined for a record. The following methods are used, in order of priority:

1. The timezone selected for the record
   If the record has a specific time zone selected, it will be used.

2. The most common area code of the record's phone numbers
   The system will check the area codes of the phone numbers associated with the record and use the most common one to infer the time zone.

3. The timezone of the campaign associated with the record
   The campaign’s time zone will be used if the previous two methods do not provide a result.

4. The organization’s time zone
   As a fallback, the time zone of the organization associated with the record will be used.

These are the valid time zones and their offsets

• Pacific/Midway (-11:00)
• Pacific/Pago_Pago (-11:00)
• Pacific/Honolulu (-10:00)
• America/Juneau (-09:00)
• America/Los_Angeles (-08:00)
• America/Tijuana (-08:00)
• America/Denver (-07:00)
• America/Mazatlan (-07:00)
• America/Phoenix (-07:00)
• America/Chicago (-06:00)
• America/Chihuahua (-06:00)
• America/Guatemala (-06:00)
• America/Mexico_City (-06:00)
• America/Monterrey (-06:00)
• America/Regina (-06:00)
• America/Bogota (-05:00)
• America/Indiana/Indianapolis (-05:00)
• America/Lima (-05:00)
• America/New_York (-05:00)
• America/Caracas (-04:00)
• America/Guyana (-04:00)
• America/Halifax (-04:00)
• America/La_Paz (-04:00)
• America/Puerto_Rico (-04:00)
• America/Santiago (-04:00)
• America/St_Johns (-03:30)
• America/Argentina/Buenos_Aires (-03:00)
• America/Montevideo (-03:00)
• America/Sao_Paulo (-03:00)
• America/Godthab (-02:00)
• Atlantic/South_Georgia (-02:00)
• Atlantic/Azores (-01:00)
• Atlantic/Cape_Verde (-01:00)
• UTC (+00:00)
• Africa/Casablanca (+00:00)
• Africa/Monrovia (+00:00)
• Europe/Dublin (+00:00)
• Europe/Lisbon (+00:00)
• Europe/London (+00:00)
• Africa/Algiers (+01:00)
• Europe/Amsterdam (+01:00)
• Europe/Belgrade (+01:00)
• Europe/Berlin (+01:00)
• Europe/Bratislava (+01:00)
• Europe/Brussels (+01:00)
• Europe/Budapest (+01:00)
• Europe/Copenhagen (+01:00)
• Europe/Ljubljana (+01:00)
• Europe/Madrid (+01:00)
• Europe/Paris (+01:00)
• Europe/Prague (+01:00)
• Europe/Rome (+01:00)
• Europe/Sarajevo (+01:00)
• Europe/Skopje (+01:00)
• Europe/Stockholm (+01:00)
• Europe/Vienna (+01:00)
• Europe/Warsaw (+01:00)
• Europe/Zagreb (+01:00)
• Europe/Zurich (+01:00)
• Africa/Cairo (+02:00)
• Africa/Harare (+02:00)
• Africa/Johannesburg (+02:00)
• Asia/Jerusalem (+02:00)
• Europe/Athens (+02:00)
• Europe/Bucharest (+02:00)
• Europe/Helsinki (+02:00)
• Europe/Kaliningrad (+02:00)
• Europe/Kiev (+02:00)
• Europe/Riga (+02:00)
• Europe/Sofia (+02:00)
• Europe/Tallinn (+02:00)
• Europe/Vilnius (+02:00)
• Africa/Nairobi (+03:00)
• Asia/Baghdad (+03:00)
• Asia/Kuwait (+03:00)
• Asia/Riyadh (+03:00)
• Europe/Istanbul (+03:00)
• Europe/Minsk (+03:00)
• Europe/Moscow (+03:00)
• Europe/Volgograd (+03:00)
• Asia/Tehran (+03:30)
• Asia/Baku (+04:00)
• Asia/Muscat (+04:00)
• Asia/Tbilisi (+04:00)
• Asia/Yerevan (+04:00)
• Europe/Samara (+04:00)
• Asia/Kabul (+04:30)
• Asia/Almaty (+05:00)
• Asia/Karachi (+05:00)
• Asia/Tashkent (+05:00)
• Asia/Yekaterinburg (+05:00)
• Asia/Colombo (+05:30)
• Asia/Kolkata (+05:30)
• Asia/Kathmandu (+05:45)
• Asia/Dhaka (+06:00)
• Asia/Urumqi (+06:00)
• Asia/Rangoon (+06:30)
• Asia/Bangkok (+07:00)
• Asia/Jakarta (+07:00)
• Asia/Krasnoyarsk (+07:00)
• Asia/Novosibirsk (+07:00)
• Asia/Chongqing (+08:00)
• Asia/Hong_Kong (+08:00)
• Asia/Irkutsk (+08:00)
• Asia/Kuala_Lumpur (+08:00)
• Asia/Shanghai (+08:00)
• Asia/Singapore (+08:00)
• Asia/Taipei (+08:00)
• Asia/Ulaanbaatar (+08:00)
• Australia/Perth (+08:00)
• Asia/Seoul (+09:00)
• Asia/Tokyo (+09:00)
• Asia/Yakutsk (+09:00)
• Australia/Adelaide (+09:30)
• Australia/Darwin (+09:30)
• Asia/Vladivostok (+10:00)
• Australia/Brisbane (+10:00)
• Australia/Canberra (+10:00)
• Australia/Hobart (+10:00)
• Australia/Melbourne (+10:00)
• Australia/Sydney (+10:00)
• Pacific/Guam (+10:00)
• Pacific/Port_Moresby (+10:00)
• Asia/Magadan (+11:00)
• Asia/Srednekolymsk (+11:00)
• Pacific/Guadalcanal (+11:00)
• Pacific/Noumea (+11:00)
• Asia/Kamchatka (+12:00)
• Pacific/Auckland (+12:00)
• Pacific/Fiji (+12:00)
• Pacific/Majuro (+12:00)
• Pacific/Chatham (+12:45)
• Pacific/Apia (+13:00)
• Pacific/Fakaofo (+13:00)
• Pacific/Tongatapu (+13:00)