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Modes

The Mode is a crucial component of Dialing Rules in the Campaigns Module. It determines when and how a specific rule is applied within a campaign's overall rule set.

Understanding Modes​

Campaigns often have multiple dialing rules that work together to shape the campaign's behavior. The Mode allows you to control the application of each rule in relation to others.

Mode Options​

There are two options for the Mode:

  1. Always Evaluate

    • The rule is applied every time, regardless of its position in the rule processing order.
    • This mode is useful for rules that should be consistently applied throughout the campaign.

  2. First Match

    • The rule is part of the sequential processing order of the campaign's dialing rules.
    • If the rule's conditions match, it is applied, and the rule processing stops.
    • If the rule doesn't match, processing continues with the next rule in the order.

How Modes Affects Rule Processing​

  • Always Evaluate Rules:

    • Are applied independently of other rules
    • Do not interrupt the processing of other rules
    • Are ideal for consistent, campaign-wide policies

  • First Match Rules:

    • Follow a specific processing order
    • Can potentially stop the processing of subsequent rules
    • Are useful for creating hierarchical rule structures

Use Cases​

  1. Always Evaluate:

    • Applying time zone restrictions to all calls
    • Enforcing company-wide compliance policies

  2. First Match:

    • Creating fallback rules for different scenarios

Best Practices​

  • Use "Always Evaluate" for universal rules that should apply to all scenarios.
  • Use "First Match" when you need to create a hierarchy of rules or when certain rules should take precedence over others.
  • Carefully consider the order of your "First Match" rules to ensure they're applied as intended.
  • Regularly review and test your rule configurations to ensure they're working as expected.

By effectively utilizing the Mode component, business users can create sophisticated, flexible rule sets that precisely control campaign behavior and ensure compliance with various regulations.