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Campaign Details Tab

The Campaign Details tab provides a comprehensive view of your campaign's configuration. It is organized into several sections, each grouping related settings.

Campaign Details​

Displays the core campaign information configured during creation:

  • Campaign name
  • Campaign type
  • Campaign channel
  • Time zone
  • Schedule
  • Holiday list

Webex Settings​

(Voice and IVR campaigns only)

  • WxCC Entry Point — the Webex Contact Center entry point (script) assigned to this campaign
  • WxCC Team — the assigned team (Preview campaigns only)
  • ANI — the Automatic Number Identification presented to called parties

Advanced Settings​

Dialing behavior and performance parameters:

  • Max attempts / Max attempts per number
  • Retry interval
  • Dialing rate (Progressive campaigns)
  • Max dialing rate / Abandon rate limit (Predictive campaigns)
  • Ring limit seconds
  • Allow duplicate records
  • Allow dynamic fields

Record Retention​

Controls how long completed and failed records are kept before being archived and deleted.

Configuring Record Retention​

  1. Archive

    • Toggle "Enable" to activate automatic archiving
    • Set the number of days after which completed/failed records are archived

  2. Delete

    • Toggle "Enable" to activate automatic deletion
    • Set the number of days after which records are permanently deleted

Both fields accept a minimum of 1 day. When both are enabled, the delete threshold must be greater than or equal to the archive threshold.

Phone Number Prepend​

Automatically prefix a pattern to phone numbers during record imports. Useful when source data lacks a country code.

Configuring Phone Number Prepend​

  1. Enable Prepend

    • Toggle the "Enable" switch to activate the feature
    • When disabled, phone numbers are imported as-is

  2. Pattern

    • Enter the prefix to prepend to each phone number (e.g. +1, +52)
    • Allowed characters: digits, +, -, and parentheses
    • Maximum length: 10 characters

Behavior​

  • The pattern is applied to phone numbers during both manual (CSV upload) and automatic (SFTP) imports
  • Surrounding whitespace is stripped from each number before the pattern is applied
  • The pattern is not applied when the number is already in an international form, to avoid producing values like +1+5069842668097. Specifically, prepend is skipped when the number:
    • Already starts with the configured pattern (idempotent)
    • Starts with + (E.164 form, e.g. +447911123456)
    • Starts with 00 (most countries' international access prefix)
    • Starts with 011 (NANP international access prefix used in the US and Canada)
  • The pattern field is required when prepend is enabled

:::note Optional E.164 normalization Organizations can opt into stricter normalization by enabling the phone_prepend_e164_normalize feature flag. With the flag on, valid international numbers — including those starting with +, 00, or 011 — are rewritten to canonical E.164 form (e.g. +44 20 7946 0958 → +442079460958, 01112125551234 → +12125551234). Numbers that Phonelib cannot parse are left untouched. Contact your administrator to enable this flag. :::