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Campaign Details Tab

The Campaign Details tab provides a comprehensive view of your campaign's configuration and allows you to manage various aspects of an existing campaign. This tab is organized into three main sections, each containing specific settings that were initially configured during the campaign creation process.

Campaign Settings Groups​

1. Campaign Details​

This section contains the basic campaign information that was configured during creation, including:

  • Campaign name
  • Campaign type
  • Time zone
  • Schedule settings
  • Holiday list configuration

2. Webex Settings​

This section includes all Webex Contact Center specific configurations:

  • Entry Point selection
  • ANI (Automatic Number Identification) settings
  • Webex Contact Center integration parameters

3. Advanced Settings​

This section houses the dialing behavior and performance parameters:

  • Maximum attempts
  • Retry intervals
  • Dialing rates
  • Ring limits
  • Abandon rate limits
  • Answering machine detection settings

Automatic Exports​

One of the key features in the Campaign Details tab is the ability to configure automatic exports of campaign results. This feature allows you to automatically export campaign data to an SFTP server at scheduled intervals.

Configuring Automatic Exports​

  1. Enable Exports

    • Toggle the "Enable" switch to activate automatic exports
    • When enabled, the system will automatically export campaign results based on your configuration

  2. SFTP Connection

    • Select an existing SFTP connection from the dropdown
    • This connection defines where the exported files will be sent
    • Ensure your SFTP connection is properly configured before enabling exports

  3. Export Format

    • Choose between CSV or JSON format for your exported files
    • CSV is recommended for spreadsheet applications
    • JSON is ideal for programmatic processing

  4. Export Time

    • Set the time of day when exports should occur
    • The time is based on the campaign's configured time zone
    • Format: HH:MM in 24-hour format

  5. Export Directory

    • Specify the directory path on the SFTP server where files will be stored
    • The path will be appended to the SFTP base directory
    • Example: /campaigns/2025/exports

  6. File Name Template

    • Define the naming pattern for exported files
    • Available variables:
      • {campaign_id}: The unique identifier of your campaign
      • {date}: The date of the export
    • Example: campaign_{campaign_id}_results_{date}.csv

Monitoring Exports​

The system provides real-time feedback about the export process:

  • Last export time and date
  • Export status (Success/Failure)
  • Current export configuration

If no exports have been completed yet, the system will indicate this status.