Introduction to Call Queues

Call queues are systems that hold incoming calls in line until they can be answered by an available agent. In Cloverhound Cloud, the Call Queues module provides a user-friendly interface to view and access information about your organization's call queues efficiently.

In this section, you will learn about:

1. Viewing call queues and their information, including:
   • Name and extension
   • Phone number
   • Security group assignments

The Call Queues module empowers you to:

• Track and analyze call patterns through your call queue system
• Monitor queue performance and usage statistics
• Search and filter calls handled by specific call queues

Let's explore how Cloverhound Cloud makes it easier to manage and monitor your call queues in one centralized location.