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Introduction to Auto Attendant Summary

The Auto Attendant Summary module in Cloverhound Cloud provides a centralized view of auto attendant performance. It helps organizations track call trends, identify peak hours, and optimize call handling.

Key Features:​

  • Track Call Activity: View total calls, answered calls, abandoned calls, and forwarded calls.
  • Monitor Response Times: Analyze average answer time and call duration.
  • Identify Peak Hours: Discover the busiest times for auto attendants.
  • Apply Filters: Use date range and auto attendant filters to customize reports.

Why Use Auto Attendant Summaries?​

  1. Performance Analysis

    • Identify how efficiently auto attendants handle calls.
    • Detect patterns of call abandonment and forwarding.

  2. Operational Insights

    • Compare data over different time periods.
    • Optimize staffing based on peak call hours.

  3. Data Exporting

    • Download reports for further analysis.

The Auto Attendant Summary module enables organizations to manage auto attendants effectively and improve customer service.