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Trunk Concurrent Calls Table

Overview​

The Trunk Concurrent Calls Table provides a detailed breakdown of trunk and trunk group performance. It includes key metrics such as peak concurrent calls, average concurrent calls, and total calls in an hourly breakdown.

  1. Access the Report

    • Go to Trunk Concurrent Call Summary in Cloverhound Cloud.
    • Select either the Per Trunk or Per Trunk Group tab.
    • Select a date range and specific trunks or trunk groups.
    • Click Apply to view results.

  2. Review Metrics

    • The summary table displays key statistics for each trunk or trunk group.

    Trunk Concurrent Calls Table Trunk Group Concurrent Calls Table

Understanding the Table Columns​

Per Trunk View​

ColumnDescription
HourThe specific hour for the data entry.
Trunk NameThe name of the trunk.
Peak Concurrent CallsThe highest number of concurrent calls during that hour.
Average Concurrent CallsThe average number of concurrent calls during that hour.
Total CallsThe total number of calls handled by the trunk during that hour.

Per Trunk Group View​

ColumnDescription
HourThe specific hour for the data entry.
Trunk Group NameThe name of the trunk group.
Peak Concurrent CallsThe highest number of concurrent calls across all trunks in the group during that hour.
Average Concurrent CallsThe average number of concurrent calls across all trunks in the group during that hour.
Total CallsThe total number of calls handled by all trunks in the group during that hour.

Filtering the Concurrent Calls Report​

  1. Select a Tab:

    • Choose between Per Trunk or Per Trunk Group tabs.

  2. Select a Date Range:

    • Choose a start and end date to filter calls within a specific time frame.

  3. Select Trunks or Trunk Groups:

    • In the Per Trunk tab, use the dropdown to choose one or multiple trunks. Trunk Selection

    • In the Per Trunk Group tab, use the dropdown to choose one or multiple trunk groups. Trunk Selection

  4. Click Apply:

    • The report updates to display the filtered results.

Exporting Data​

  1. Click the Export button.
  2. Choose the format (CSV, Excel, etc.).
  3. The file will be downloaded for further analysis.

Summary​

The Trunk Concurrent Calls Table allows administrators to:

  • Track and analyze call concurrency trends for each trunk or trunk group.
  • Compare performance between individual trunks and grouped trunks.
  • Apply filters for more refined data analysis.
  • Export reports for further review and decision-making.

Use this report to optimize trunk capacity and improve call handling efficiency.