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Introduction to Trunk Concurrent Calls

Introduction​

The Trunk Concurrent Calls in Cloverhound Cloud provides a detailed view of trunk usage within your organization. This report allows administrators to analyze trunk call concurrency and make informed decisions about capacity and resource optimization.

Key Benefits​

  • Monitor Trunk Usage

    • Analyze total call volume, peak concurrent calls, and average concurrency per hour.
    • Identify peak usage periods for better capacity planning.

  • Filter and Customize Reports

    • Select a date range and specific trunks for analysis.
    • Apply filters to refine displayed data.

  • Export Reports

    • Download reports for further analysis.

Getting Started​

To access the Trunk Concurrent Call Summary:

  1. Navigate to the Trunk Concurrent Call Summary section in Cloverhound Cloud.
  2. Apply filters such as Date Range and Trunk.
  3. Click Apply to generate the report.

Trunk Concurrent Calls

Next, we will explore how to interpret the Trunk Concurrent Calls Table.