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Introduction to Trunk Concurrent Calls

Introduction​

The Trunk Concurrent Calls in Cloverhound Cloud provides a detailed view of trunk and trunk group usage within your organization. This report allows administrators to analyze call concurrency and make informed decisions about capacity and resource optimization.

Key Benefits​

  • Monitor Trunk and Trunk Group Usage

    • Analyze total call volume, peak concurrent calls, and average concurrency per hour.
    • Identify peak usage periods for better capacity planning.
    • View metrics at both the individual trunk and trunk group level.

  • Filter and Customize Reports

    • Select a date range and specific trunks or trunk groups for analysis.
    • Apply filters to refine displayed data.
    • Toggle between Per Trunk and Per Trunk Group views.

  • Export Reports

    • Download reports for further analysis.

Getting Started​

To access the Trunk Concurrent Call Summary:

  1. Navigate to the Trunk Concurrent Call Summary section in Cloverhound Cloud.
  2. Choose either the Per Trunk tab or Per Trunk Group tab depending on your analysis needs.
  3. Apply filters such as Date Range and Trunk or Trunk Group.
  4. Click Apply to generate the report.

Trunk Concurrent Calls

Next, we will explore how to interpret the Trunk Concurrent Calls Table.