Analytics Module

Introduction

Welcome to the Analytics module of Cloverhound Cloud! This powerful tool is designed to transform your cloud collaboration and contact center data into actionable insights.

What Does the Analytics Module Do?

The Analytics module serves two primary functions:

1. Call Detail Record (CDR) Analysis: We capture and parse CDRs to generate easy-to-understand reports, including:

- Call details

- Call summaries

- Hunt group performance

- Scheduled reports

- And more!

2. Call Recording Insights: Access and analyze recordings from your Cloud Collaboration platform, unlocking valuable information through features like transcription.

Key Benefits

- Data-Driven Decision Making: Gain a deep understanding of your cloud collaboration usage patterns.

- Performance Optimization: Identify areas for improvement and control in your communication systems.

- Enhanced Security: Benefit from granular access controls, ensuring that sensitive information is only accessible to authorized personnel.

Getting Started

To begin exploring the wealth of data at your fingertips, navigate to the Analytics module in your Cloverhound Cloud dashboard. From there, you'll be able to access a range of reports and features designed to give you a comprehensive view of your cloud collaboration environment.

In the following sections, we'll dive deeper into each feature, showing you how to leverage the Analytics module to its full potential.