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Introduction to Interactions

Introduction​

The Interactions Module in Cloverhound Cloud provides an intuitive way to analyze user tasks/interactions activity.

Interactions Main Page

The Interactions Module allows users to:

  1. View Interactions

    • Displays a list of all existing interactions
    • Includes Channel, Direction, From and To details, timestamp values, and Result.

  2. Filter Interactions

    • Use filters and date ranges to refine the data displayed.

Key Benefits​

  • Quick Access to Interactions – Easily find and review the interaction details.
  • Efficient Filtering – Use search filters and date ranges to narrow down results.
  • Clear and Organized View – Structured display of all interactions for easy reference.

Getting Started​

To view the interactions, navigate to the Interactions Module in your Cloverhound Cloud dashboard.

In the following sections, we’ll explore how to filter interactions and interpret the displayed information.