Hunt Groups Summary Table

Overview

The Hunt Groups Summary Table provides a detailed breakdown of hunt group performance. It includes key metrics such as total calls, answered calls, abandoned calls, forwarded calls, and response times.

Navigating the Summary Table

1. Access the Report

   • Go to Hunt Groups Summary in Cloverhound Cloud.
   • Select a date range and a hunt group.
   • Click Apply to view results.

2. Review Hunt Group Metrics

   • The summary table displays key statistics for each hunt group.

   

Understanding the Table Columns

Column	Description
Hunt Group Name	The name of the hunt group.
Total Calls	The total number of calls handled by the hunt group.
Answered Calls (%)	The percentage of calls that were successfully answered.
Abandoned Calls (%)	The percentage of calls where the caller hung up before being answered.
Forwarded Calls (%)	The percentage of calls that were transferred to another destination.
Avg Answer Time	The average time it took for calls to be answered.
Avg Call Duration	The average length of calls handled by the hunt group.
Peak Hour	The hour when the hunt group received the most calls.

Filtering the Summary Report

1. Select a Date Range:

   • Choose a start and end date to filter calls within a specific time frame.

2. Select Hunt Groups:

   • Use the dropdown to choose one or multiple hunt groups.

   

3. Click Apply:

   • The report updates to display the filtered results.

Exporting Data

1. Click the Export button.
2. Choose the format (CSV, Excel, etc.).
3. The file will be downloaded for further analysis.

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Summary

The Hunt Groups Summary Table allows administrators to:

• Track and analyze call trends for each hunt group.
• Apply filters for more refined data analysis.
• Export reports for further review and decision-making.

Use this report to optimize call handling and improve customer experience.