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Introduction to Hunt Groups Summary

Introduction​

The Hunt Groups Summary Report in Cloverhound Cloud provides an overview of the performance of hunt groups within your organization. It helps administrators track call volumes, answered and abandoned calls, and response times.

Key Benefits​

  • Monitor Hunt Group Performance

    • Track total calls, answered calls, abandoned calls, and forwarded calls.
    • Identify peak call hours for improved resource allocation.

  • Filter and Customize Reports

    • Select a date range and specific hunt groups to analyze.
    • Apply filters to refine the displayed data.

  • Export Reports

    • Download summary reports for further analysis.

Getting Started​

To access the Hunt Groups Summary Report:

  1. Navigate to the Hunt Groups Summary section in Cloverhound Cloud.
  2. Apply filters such as Date Range and Hunt Group.
  3. Click Apply to generate the report.

Hunt Group Summary Filters

Next, we’ll dive into how to read the Hunt Groups Summary Table.