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Introduction to Call Summary Report

The Call Summary Report in Cloverhound Cloud provides an intuitive way to analyze user call activity within your organization. With it, you can explore key metrics like total interactions, call types (inbound, outbound, internal), and call durations.

What You’ll Learn​

In this guide, you’ll discover how to:

  1. View aggregated call performance across your organization.
  2. Understand the key metrics displayed in the Call Summary table.
  3. Use filters and date ranges to refine the data displayed.

Why It Matters​

The Call Summary Report enables you to:

  • Gain Insights Quickly: Review user call activity at a glance.
  • Monitor Trends: Track performance over specific time ranges.
  • Refine Your Data: Use filters to focus on the metrics that matter most.

By using the Call Summary Report, organizations can turn call data into actionable insights, improving communication workflows and boosting efficiency.